Your DuelloTV account

Privacy & terms

Terms of Use

Last updated: September 27, 2026

1. About these terms

DuelloTV is an online swordplay training service operated by Academie Duello Ltd., operating as DuelloTV (“DuelloTV”, “we”, “us”), 412 West Hastings Street, Vancouver, BC V6B 1L1, Canada. Email: info@duello.tv.

These Terms of Use apply when you create an account, buy a membership or course, redeem a gift, or use any part of DuelloTV. They work together with our Cancellation & refunds policy and our Privacy Notice. By creating an account or making a purchase, you agree to these terms.

If you joined DuelloTV on our previous website under different membership terms, any terms in your original agreement that are better for you continue to apply.

2. Who can use DuelloTV

You must be 18 or older to create an account yourself.
If you are 13 to 17, a parent or guardian must agree to these terms on your behalf and supervise your training. They are responsible for your use of DuelloTV.
DuelloTV is not for children under 13. We do not knowingly create accounts for them.

3. Your account

Give accurate details and keep them up to date. The name on your account is the name shown on your certificates.
One account is for one person. Do not share your sign-in, and do not let others watch on your account as a group, class or club.
Keep your password private. Tell us straight away at info@duello.tv if you think someone else has used your account.
You are responsible for activity on your account.

4. Memberships, purchases and gifts

Basic accounts are free.
Paid memberships renew automatically at the price and interval shown before checkout, until you cancel. You can cancel at any time in Account → Membership & billing or by emailing us. The Cancellation & refunds policy explains when access ends and when refunds apply.
Payments are processed by Stripe. We do not see or store your full card number. Prices are in US dollars and include any applicable taxes.
Price changes: if the price of a renewing membership changes, we will email you at least 30 days before the new price applies. You can cancel before the renewal.
Plan changes are made through Stripe’s secure billing page. We show what changes, and when, before you confirm.
Course purchases (“lifetime access”) give you access to that course for as long as DuelloTV offers it. If we ever retire a course you bought, or close DuelloTV, we will give you at least 90 days’ notice by email.
Gift codes can be used once and do not expire. The recipient redeems a code in a free DuelloTV account. Buying a gift does not give the buyer access to it. For a gift membership, the buyer can see the email address of the account that received it.
Gift memberships are prepaid for the dates shown and do not renew automatically. A recipient who starts a paid membership during a gift is not charged until the gift ends.

5. Using our content

Our videos, lessons, notes, drills, plans and other materials are owned by Academie Duello Ltd. or our licensors and are protected by copyright.

We give you a personal, non-transferable, non-commercial licence to stream and use them for your own training while you have access. You may use what you learn in your own practice and teaching. You may not:

download, record, copy or capture videos or Live classes (except materials we offer as downloads);
share, sell, publish, broadcast or screen our materials, or show them to a group, class or club;
share your account or let others use your access;
get around access controls, scrape the site, or use automated tools to collect content.

“DuelloTV” and “Academie Duello” are our trademarks.

6. Live classes

Class times are shown in the time zone set on your profile. We may occasionally reschedule or cancel a class. We will tell registered members as early as we can.
You register for Live classes through Zoom, and Zoom’s own terms and privacy policy apply to your registration and attendance.
Recordings: we record Live classes so members can watch them later. Our recordings are set to show only the instructor and any shared screen, so participants’ video is not normally included. If you ask a question aloud, your voice may be heard in the recording; you can type questions in the chat instead. If you appear in a recording and would like that part removed, contact us and we will edit or remove it.
Masters Club coaching calls are recorded and shared with Masters Club members. They are conversations, so if you speak or turn on your camera, your voice and image may be included. If you’d rather not appear, keep your camera off and type your questions in the chat.
Do not record, photograph or rebroadcast Live classes yourself.
Be respectful to the instructor and other members. We may remove anyone who disrupts a class or harasses others.

7. Training safety and your responsibility

Swordplay and martial arts training is a physical activity. It carries a real risk of injury, including sprains, strains, bruises, falls, eye and head injuries, and injuries from striking people or objects. DuelloTV teaches by video, so we cannot see you train, check your technique or supervise your space.

When you train with DuelloTV, you agree to:

Check your health. Talk to a doctor before starting if you have a medical condition, injury or any doubt about your fitness. Stop if you feel pain, dizziness or discomfort.
Train within your ability and build up gradually.
Use a suitable training tool. Never train with a sharp sword. Use the trainer each lesson recommends, and check it for damage before you train.
Clear your space. Make sure you have room to move and swing without hitting people, pets, furniture, ceilings or light fixtures.
Use protective equipment for partner work. Only do partner drills with a willing partner, at a controlled speed, wearing appropriate protection (at least a fencing mask and gloves when blades are used against each other).
Follow each lesson’s own safety guidance.
Supervise minors. A parent or guardian must supervise anyone under 18.
Obey local laws on owning, carrying and using swords and training weapons.

You take part voluntarily and accept these risks. To the fullest extent permitted by law, you are responsible for your own safety and for the safety of anyone you train with.

8. Certificates

Completion certificates confirm that you completed a DuelloTV course. They are not rank, grading or instructor certification. Rank and instructor certification are earned through Academie Duello’s in-person programme.

Each certificate has a public verification link that shows only your name, the course and the issue date. Anyone you share the link with can see those details. Certificates show your current account name.

9. The service

We work to keep DuelloTV available and accurate, but we provide it “as is” and cannot promise it will always be uninterrupted or error-free.
We may update, reorganise or retire content and features. Course purchases are protected as described in section 4.
We do not guarantee any particular training result.

10. Liability

Nothing in these terms limits rights you have under consumer protection law that cannot be limited, including British Columbia’s Business Practices and Consumer Protection Act.

Subject to that, and to the fullest extent permitted by law:

we are not liable for indirect or consequential losses, or for injury or damage arising from your training, except where caused by our negligence;
our total liability to you for any claim is limited to the amount you paid DuelloTV in the 12 months before the claim.

11. Suspending or closing accounts

You can close your account at any time by emailing info@duello.tv. Cancel any paid membership first (or ask us to), so that it does not renew.
We may suspend or close an account that breaks these terms, for example by sharing access, redistributing content, fraud, or abusive behaviour. Where it is reasonable, we will warn you first and give you a chance to fix the problem.
If we close your account for a breach, refunds apply only where the law requires. If we close your account for any other reason, we will refund the unused part of any prepaid membership and give you the notice described in section 4 for course purchases.

12. Changes to these terms

We may update these terms. For significant changes, we will email you and show a notice on the site at least 30 days before they take effect. The changes apply from the next renewal of a paid membership, or from the date shown for other use. If you do not accept a change, you can cancel before it applies.

13. Law and disputes

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction, except where consumer law in the place you live gives you the right to bring a claim there.

14. Contact

Academie Duello Ltd., operating as DuelloTV 412 West Hastings Street, Vancouver, BC V6B 1L1, Canada info@duello.tv

Privacy Notice

Last updated: September 27, 2026

1. Who we are

This notice explains how Academie Duello Ltd., operating as DuelloTV (“DuelloTV”, “we”, “us”) collects, uses and protects your personal information when you use duello.tv. We follow Canadian privacy law, including British Columbia’s Personal Information Protection Act and, where it applies, the federal Personal Information Protection and Electronic Documents Act.

Our Privacy Officer is responsible for this notice and can be reached at info@duello.tv, or by mail at 412 West Hastings Street, Vancouver, BC V6B 1L1, Canada.

2. What we collect

Information you give us

Account: your first and last name, email address and password. Passwords are stored in hashed form by our authentication provider; we cannot read them.
Profile: your time zone.
Your choices: your agreement to our terms and privacy notice, and your email preferences (Training Newsletter and Daily Drill), with the date and version of what you agreed to.
Learning: the lessons you complete, your quiz answers and scores, practice you log, self-assessments, saved drills and courses, and where you are in each course.
Masters Club notes: the plans, notes and reflections you write. These are free text, so please do not include health or other sensitive information you would not want us to hold.
Support requests: your email address, the topic, and the messages you send us and our replies.
Masters Club coaching calls: if you speak or appear on camera during a coaching call, your voice and image are included in the recording shared with Masters Club members.
Certificates: your name, the course and the date you completed it.
Purchases: your memberships, course purchases, gifts you buy or redeem, and your order history. Payments are made on Stripe; we receive a customer reference and payment status, never your full card number.
Records from the previous DuelloTV site: if you were a member on our previous website, we have carried over your account, membership and purchase history and your learning records so that you keep your access and progress.

Information collected automatically

Sign-in and security: a session cookie that keeps you signed in, and a security cookie that protects forms. To slow down abuse, we record a one-way scrambled (hashed) form of your IP address for a short time. See section 7.
Hosting logs: our hosting provider records technical information such as IP address, browser type and the pages requested, to run and protect the site.
Administrator actions: when a DuelloTV administrator changes your account (for example, to fix a billing problem), we keep a record of what was changed, by whom and why.

We do not use advertising trackers or third-party analytics on DuelloTV.

3. How we use it

To create and run your account, give you the access you have paid for, and keep your learning progress.
To issue and verify certificates.
To take payments, manage memberships, process refunds and keep financial records.
To answer support requests.
To send essential account emails, such as sign-up confirmation, password recovery, purchase confirmations, renewal reminders, cancellation notices and support replies.
To send the Training Newsletter and Daily Drill emails, only if you have opted in. You can unsubscribe at any time from Profile & preferences or the link in any email.
To keep DuelloTV secure and prevent fraud and abuse.
To meet our legal obligations.

We do not sell your personal information, and we do not use it for advertising.

We use trusted service providers who process information on our behalf and only for the purposes above:

Provider	What they do	What they receive	Where
Supabase	Sign-in and our member database	Your account and all records above	Canada (Montréal region)
Stripe	Payments and billing	Your name, email, an account reference and the payment details you enter on Stripe	United States and other countries
Resend	Sends account and support emails	Your email address and the message	United States
ActiveCampaign	Manages our email list and preferences	Your name, email and email preferences	United States
Vimeo	Hosts and plays our videos	Your IP address and viewing information when a video player loads on a page you open	United States
YouTube (privacy-enhanced mode)	Plays a small number of videos	Your IP address and viewing information when one of those players loads on a page you open	United States
Zoom	Runs Live classes	The details you give Zoom when you register and join (you register with Zoom directly)	United States
Netlify	Hosts the website	Technical request information, including IP address	United States and other countries
Google Workspace	Our email inbox for info@duello.tv	Emails you send us	United States and other countries

We keep a contact record in ActiveCampaign for every DuelloTV account so that your email choices and unsubscribes are honoured across all our mailings. Having a contact record does not mean you will receive marketing emails; we only send those if you have opted in.

We may also share information:

when the law requires it, or to protect people’s safety or our legal rights;
if our business changes hands, with the new owner, who must continue to protect it as this notice describes;
with your consent, for any other purpose.

Visible to others: if you share a certificate’s verification link, anyone with the link can see your name, the course and the date. If you received a gift membership, the person who bought it can see the email address of the account that received it.

5. Storage outside Canada

Our main member database is in Canada. Some of our providers store or process information in the United States and other countries, where it may be accessed by courts, law enforcement and national security authorities under those countries’ laws.

6. Cookies and similar technologies

DuelloTV uses only the cookies it needs to work:

a sign-in cookie, which keeps you signed in for up to 12 hours;
a security cookie, which protects forms from misuse for up to 12 hours;
a sign-up cookie, which remembers your email address for up to one hour while you confirm a new account;
your browser’s session storage, which remembers your scroll position when you return to a list during a visit.

We do not use advertising or analytics cookies. Embedded video players (Vimeo, and YouTube in privacy-enhanced mode) load when you open a page with a video and may set their own cookies; we ask Vimeo not to track viewers.

7. How long we keep it

Information	How long
Account, learning, Masters notes, certificates	While your account is open. If you ask us to delete your account, within 30 days, except the records below.
Purchase, billing and refund records	7 years, for tax and accounting
Consent records and unsubscribes	As long as we hold your contact details, and 3 years after that, to show we respected your choices
Support requests	3 years after the request is closed
Emails we send you	Message content is removed from our sending queue once the email is sent; the sending record (recipient, subject, date) is kept for 12 months. Support conversations are kept with the support request.
Sign-in sessions	Deleted within 30 days after they expire
Security (hashed IP) records	30 days
Administrator change history	As long as the related account records
Certificate verification	While the certificate exists; a verification link stops working if the account is deleted

8. Your rights and choices

You can:

see the personal information we hold about you;
correct it (you can change your name and time zone in Profile & preferences; contact us to change your email address);
withdraw consent to optional emails at any time;
ask us to delete your account and personal information, except records we must keep by law;
complain to us, and to the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Email info@duello.tv to make a request. We will reply within 30 days. We may need to confirm your identity first.

9. Children

DuelloTV is not for children under 13, and we do not knowingly collect their information. Members aged 13 to 17 need a parent or guardian’s agreement. If you believe a child under 13 has an account, contact us and we will delete it.

10. Security

We protect your information with encrypted connections, hashed passwords, encrypted sign-in tokens, checks against known leaked passwords, limits on repeated sign-in attempts, and access restricted to DuelloTV administrators, with a record of their changes. No system is completely secure. If a breach creates a real risk of significant harm to you, we will notify you and the relevant privacy commissioner as the law requires.

11. Links to other sites

DuelloTV links to sites we do not run, such as Stripe’s billing pages, Zoom and the Path of the Sword blog. Their own privacy policies apply.

12. Changes to this notice

We will post any update here and change the “Last updated” date. For significant changes, we will also email you before they take effect.

13. Contact

Privacy Officer, Academie Duello Ltd., operating as DuelloTV 412 West Hastings Street, Vancouver, BC V6B 1L1, Canada info@duello.tv

Cancellation & refunds

Effective September 14, 2026. Stronger existing agreements and applicable consumer rights are preserved.

Cancel your membership

Cancel at any time without a cancellation fee through Account → Membership & billing or by emailing info@duello.tv. We will confirm the cancellation and the date your paid access ends. A cancellation received before renewal stops that renewal; if processing takes longer and a payment is taken, we will correct it.

Monthly memberships

Ordinary cancellation stops your next renewal. You keep membership access until the end of the period you have paid for. We do not routinely refund unused days of a monthly membership, except under the guarantees below or where your existing agreement or applicable law provides otherwise.

Three-month memberships

Choose immediate cancellation with a refund for unused days, or choose to keep access through your paid period and stop the next renewal. Request immediate cancellation and a refund through our support form or by email. We calculate unused days from the date of your cancellation request, using the actual amount paid and actual days in that billing period. We do not reprice the time you used at the higher monthly rate. This applies to the initial and renewed three-month periods. We send a renewal reminder 7 days before the renewal date, with the amount, currency, date and cancellation instructions.

14-day first-payment guarantee

If your membership is not right for you, request a full refund within 14 calendar days of your first successful membership payment, including the first payment after a trial. This guarantee applies once per person, rather than after each restart or plan change. A refund under this guarantee also ends that paid subscription and future renewals.

14-day course and gift refunds

Request a full refund within 14 calendar days of payment for a course, course pack or course gift, even if viewing has started. Gift refunds use the original purchase date and go to the purchaser. A refund removes only the access supplied by that purchase, including access supplied to a recipient by a redeemed gift. Independently acquired access remains intact.

Accidental renewals

If you renewed by mistake, request a full refund of the most recent renewal within seven calendar days. We offer this once per customer as a goodwill policy. This refund ends the refunded membership period and future renewals. The once-per-customer limit does not restrict billing-error corrections, quarterly unused-time refunds or your legal rights.

Billing mistakes and service problems

We correct duplicate or erroneous charges and payments taken after a valid cancellation. If we cannot supply paid content or reasonably resolve a service problem, we will offer an appropriate refund. These cases are not restricted to the voluntary refund windows above.

How to request a refund

Use the support form or email info@duello.tv with your account email and the membership or purchase concerned. Do not send passwords or card details. We aim to process refunds within five business days of your request and will meet any shorter applicable deadline. Refunds go to the original payment method without an administration fee. Your bank may take additional time to show the refund.

Your existing learning, purchases and rights

Ending a membership preserves your Basic account, learning records and independently purchased courses. We preserve stronger existing promises and all applicable consumer rights. Any changes to existing terms follow the applicable notice or agreement process.

Request a refund Membership & billing

Contact DuelloTV

Academie Duello Ltd., operating as DuelloTV

412 West Hastings Street, Vancouver, BC V6B 1L1, Canada
info@duello.tv

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